Customer Service +264 61 402 102 or +264 81 127 3622

Refund Policy

Notice of cancellation must be made via e-mail to cancellations@laetistore.com or by phone on +264 61 402 102.A cancellation acknowledgement will be sent within 3 working days and fees refunded within 10 working days, subject to this Refund Policy.

THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY:

1.non-delivery of the product or service: such as, for example, due to some mailing issues you do not receive a delivery e-mail from us;

2.download issues: it may happen that you are having problems while downloading the product or receiving a service;

3.irreparable defects or grave difficulties with the product or service: although all the products and services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval;

4.product or services not-as-described: a request based on this reason is satisfied on a case by case basis with Omalaeti Music reserving full discretion to make the determination whether a refund is appropriate.

CONTACT US,Please note that our Support Team is ready to provide you with timely and efficient professional assistance. We will attempt to find the best convenient solution for your query. Give us 12-24 hours for our Support Team to get back to you on the problem.Requests for a refund are accepted within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund.